Joe Gebbia

The new site design is organized around Wish Lists created by the site’s editors and its users.

Over 1 million Wish Lists have already been created, and some users are using them in creative ways. For example, some of Gebbia’s favorite Wish Lists are a collection of listings with great wallpaper and another that is themed around the colors of a rainbow.

The listings themselves are shot by a corps of freelance photographers who register with Airbnb. Whenever a new residence is registered on the site, the company sends out a photographer within 48 hours. This Hobbit house goes for $245.

A hyper-modern residence in Ibiza, $265 a night.

A hilltop villa in Italy, $421 a night.

Wish Lists are meant to be both practical and aspirational. In the words of Gebbia, they’re a way to surface those listings that someone might otherwise never know about.

Wish Lists can be shared across your social network. Thus, they can be used as a way to collaboratively plan a trip.

Wish Lists can be shared across your social network. Thus, they can be used as a way to collaboratively plan a trip.

How Airbnb Evolved To Focus On Social Rather Than Searches

We talk to Airbnb cofounder Joe Gebbia about his company’s shift to social, and a neat bit of coding magic that’s more important than you think.

It’s good to be Joe Gebbia these days: A mere five years ago, his friend from RISD, Brian Chesky, arrived on his doorstep to rent a room in his loft. That same weekend, a flood of fellow designers were rushing to find hotels for an upcoming design conference. There weren’t any hotels left. Chesky didn’t have a job. So the two of them decided to put a handful of their itinerant peers up for the weekend, and made a quick $1,000. Airbnb was born. Today, the company is valued at around $2 billion, and it’s rumored be raising another $100 million in venture capital, in addition to the $120 million it has already gathered. It’s still seeing hockey-stick growth, and they’re rapidly expanding overseas. But anything that grows so fast can disappear almost as quickly--and that’s precisely why Airbnb has been aggressive in transforming their site into a social experience rather than a search portal. Gebbia, who was recently a judge in our Innovation By Design Awards, recently stopped by Fast Company to chat about how that transformation first occurred.

From A Star To A Heart

That effort began with a total site redesign just four months ago, centering around "Wish Lists," which are lists of lust-worthy properties that users create themselves. Today, 45% of their users engage with Wish Lists, and over a million have been created. Perhaps none of it would have happened if they hadn’t seen just how radically a few simple changes can remake people’s relationship to the site.

For a couple years, registered Airbnb users have been able to star the properties they browse, and save them to a list. But Gebbia’s team wondered whether just a few tweaks here and there could change engagement, so they changed that star to a heart. To their surprise, engagement went up by a whopping 30%. The star, they realized, was a generic web shorthand and a utilitarian symbol that didn’t carry much weight. The heart, by contrast, was aspirational. "It showed us the potential for something bigger," Gebbia tells Co.Design. And in particular, it made them think about the subtle limitations of having a search-based service. "You have to have search," Gebbia says. "But what if you don’t know where you want to go?"

Probing the reasons why a heart was so different from a star, they eventually landed on the concept of Wish Lists. Outwardly, these are similar to a pinboard you might set up on Pinterest--it’s just a list of places you really, really want to visit that’s designed to be shared. You can broadcast your Wish List additions on Facebook; you can see the Wish Lists friends have created; you can share the Wish Lists with others, for trips you’re planning. But the bigger picture is that Airbnb’s listings become content. And as content, the Wish Lists offer a way to unlock listings that would otherwise float in the ether, undiscovered.

Partly, this is a functional improvement: You can use these lists to plan trips collaboratively. But the Wish Lists also serve to change users’ relationship with the site. Instead of visiting just to book rooms, they might visit simply for fun. Long term, that’s where Airbnb’s brand equity will come from. It’s what could keep the site top-of-mind in that instant when a potential customer begins planning a trip but just before they’ve started searching hotel listings online. It’s a lesson that other companies pondering the move away from search and toward social discovery, would do well to emulate.

The Coding Magic That Makes It Work

Hundreds of millions in venture capital buys you a lot of nice things, including 10 offices worldwide and the ability to send a photographer to shoot a location just 48 hours after its owner has registered it on the site. It also buys you an ability to pay close attention to tiny little details of engineering that the casual user might never notice. The most jaw-dropping of these--at least to coders--would probably be the infinite scroll you see on a page of Airbnb listings. Go ahead and try it (but don’t just scroll directly to the bottom of the site). It’s rock solid. You can scroll and scroll and scroll without the page ever seeming to slow down; you can scroll back up and there’s no hitches at all. (Coders: Airbnb actually open-sourced this bit of magic at infinity.js, as a gesture of goodwill to the coding community.) The magic lies in the fact that the scrolling is so effortless even though the images are so big; if you want to see what the typical alternative is, I hate to say it, you can try out the infinite scroll on Co.Design’s homepage.

This might seem like a minor detail, but as any good engineer will tell you, speed equals engagement. By keeping people scrolling down the page, by seamlessly tickling their urge to find another gem, that simple bit of scrolling code reaps untold gains in customer gratification. And that’s important because the site, if it really is to be a socially driven magnet powered by content, will need to prove that the content is great, with every single visit. One way to do that is to get people to literally see more listings, effortlessly.

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8 Comments

  • Christopher Burd

    I don't understand why the infinite-scroll antipattern hasn't been consigned to the junk yard.

  • IgorNance

    Unusual circumstances. The very same that surround the satellite-provider-esque logo used for this site.

  • Tom Park

    "if you want to see what the typical alternative is, I hate to say it, you can try out the infinite scroll on Co.Design’s homepage."

    No, the scrolling on fastcodesign.com is MUCH WORSE than typical. It's infuriating. Why do you have to rewrite the url and the title bar when I try to scroll down the page? My browser completely freezes for a minute or more at each date boundary. It's so janky; your site is useless.

  • my_newyork

    What I love with the new design is that the site feels 'alive', with a lot of small ellements that make is crafted...

  • Claire-Marine Sarner

    I am curious to know whether the engagement figures are connected solely to the swapping of the star for a heart icon or rather reflect the introduction of "Wish Lists" as a whole.  

  • Cliffkuang

    Just the star for the heart. It was that experiment that lead to the conception of Wish Lists