Ideo: Why Would You Trade Away Your Online Privacy? 6 Case Studies

Ideo: Why Would You Trade Away Your Online Privacy? 6 Case Studies

This is the next piece in our PATTERNS series, written by IDEO. Read more from the series here.

Most people are still careful to protect their personal information, but more and more of us are choosing to store our most intimate details online: financial information, health records, personal preferences, and even our schedules and location.

This is not because we are more trusting, but because sharing information unlocks access to personalized services that support us in meaningful ways.

How to Build 24/7 Relationships, Using New Media

How to Build 24/7 Relationships, Using New Media

This is the next piece in our PATTERNS series, written by IDEO. Read more from the series here.

The old 1-800 style of customer service is slowly being eroded. Companies are recognizing that every interaction matters and are therefore starting to open up new channels of communication to offer instant access, robust feedback loops, and rapid response.

Ideo: Your Company Needs Gen-Y Values (Really!)

Ideo: Your Company Needs Gen-Y Values (Really!)

This is the next piece in our PATTERNS series, written by IDEO. Read more from the series here.

Millennials, Gen Y, Echo Boomers, First Digitals -- these are just a few of the names that describe the next generation to enter the workforce. Born between 1980 and 1994, Millennials are children of Baby Boomers and are just as strong in numbers. Seventy-plus million in all, they will fill the labor gap left behind by their parents.

What Knockoffs Can Teach Companies About Chinese Markets

What Knockoffs Can Teach Companies About Chinese Markets

This is the next piece in our PATTERNS series, written by IDEO. Read more from the series here.

Countries, from the U.S. to Japan, regularly accuse China of copying designs. Indeed, multinational companies in these countries spend an inordinate amount of time and money trying to prevent their products from being copied. But Shanzhai -- "copycat" design --represents a vast business opportunity.

Ideo’s Axioms for Starting Disruptive New Businesses

Ideo’s Axioms for Starting Disruptive New Businesses

??This is the first piece in our PATTERNS series by IDEO. Read more about the series here.

How do you build a business in an unproven market? How do you figure out what customers need when you're delivering an experience they've never seen before? You begin where service and software companies have begun, by conducting fast, cheap experiments that help you understand your customers. You build on what you learn. In short, you prototype.