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Collective Health Member Experience

Collective Health

Collective Health Member Experience

Companies that provide private insurance to their employees sometimes struggle to articulate the benefits of each plan offered. Collective Health takes the heavy lifting out of the process by providing a platform that lets users search for their best option in a straightforward, engaging way, and receive ongoing customer support throughout the year. That digital experience is complemented by person-to-person contact, as needed, to fully explain the system and benefits, as well as by thoughtful touches like a snail-mail welcome kit that’s more special delivery than spam.

Creators: Christina Beard, Melody Burdette, Susan Dybbs, Heather Grates, Casey Kawahara, Sonia Koesterer, Jazmine Kohl, Melissa Martin, Courtney Owyang, Olivia Paden, Izac Ross
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